Conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests. A conflict can be internal (within oneself) or external (between two or more individuals). Conflict as a concept can help explain many aspects of social life such as social disagreement, conflicts of interests, and fights between individuals, groups, or organizations. From the definition, you may think that conflict should be avoided to have a healthy and peaceful team environment. Then you are wrong, conflicts are negative but they also have positive outcomes, all depends on how you deal with them. If you chose to ignore conflict or managing your conflict in a wrong way, then the outcomes might be problem unsolved or even getting worst; confusion, feeling resentful or stressful; team or partnership broke up, which will cause failure to keep the project running. On the other hand, if deal with conflict with a good way, your rewards will be a sense of achievement, learnt more about each others with your teammates/partners and makes a stronger relationship and teamwork.
Way to deal with conflict, the most effective way to deal with conflict is to negotiate with the other person involved. Getting angry or aggressive often makes the situation much worse. Much conflict can be resolved if you use a positive and respectful approach - but sometimes this can be very difficult, especially if you or the other person are used to getting what you want by becoming angry, or used to just giving in.
One of the most effective ideas is the win-win approach.
- This approach is about both people being satisfied with the outcome.
- It's about finding out what you both want and where there are areas that you can both agree on, then working towards them.
- It's about working together as partners trying to solve a problem, not as opponents trying to win against each other.
- It's about working together on a basis of mutual respect to find a satisfying solution.
Conflicts happened in our project will be on decision makings, since our intent and knowledge are different, most likely we will come out with different plans. And what we did was getting our plans together and sharing each others intent, then combines them as one to keep the most desire and list out the negative outcomes, to solve or throw them away.
http://en.wikipedia.org/wiki/conflict
http://www.cyh.com/HealthTopics/HealthTopicDetails.aspx?p=243&np=291&id=2183
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